Our philosophy is to provide our customers with choice and value.
Bargain Books is one of the biggest book retailers in South Africa, with over 72 Â stores and growing rapidly.Â We are the winner for best bookseller of the year in 2014 and previously in 2011, and 2013.
We believe in hard work and entrepreneurial thinking within a dynamic, sales and service orientated environment. We aim to provide our customers with superior service and value for money through our passion for books and people.
Purpose of the job:
As the Supervisor of a Â bookstore, you will support the Store Manager or Assistant Manager Â with managingÂ the store Â and theÂ booksellers on a daily basis. Â Â Â In their absence you will Â make sure that staff are kept motivated, disciplined in order to give the customer excellentÂ service to reach and exceedÂ sales targets.
Main Responsibilities / Outcomes
Management of staff â€“ assisting the Manager in seeing that staff plans and rosters are in place, Â policies and procedures are adhered to and follow through with discipline if necessary. Â Motivate staff to do their best for the customer and branding of Bargain Books.
Policies â€“ understanding and implementation of all company polices and making sure they are adhered to
Customer service â€“Â offering Â assistance to every customer entering the store with a friendly and positive attitude, answering any queries and placing orders with a follow up.
Housekeeping â€“ Â make sure the roster is adhered to for keeping Â the store clean and tidy.
Merchandising â€“Â see that window displays are attractive and eye catching and changed every two weeks.Â See that best sellers are in stock and see that there are displays around the store. Make sure the stock is in the right category.
Promotions â€“ Make sure that all promotions are adequately merchandised with ample stocks.
Stock Management â€“ assist the Manager when they orderÂ stock so they make sure Â that the stock is in line with the needs of the local market. To also assist to make sureÂ that Â the bestsellers are in stock both from Publishers and the Warehouse.Â Ensuring that receiving is accurate and shrinkage is managed and controlled.Â Â Stock level must be in line with sales and the store size.
Communication Â – in the absence of the Manager communicate Â on emails and skype to various Suppliers, Customers and Head Office
Security â€“ make sure that staff are Â always alert and aware of the non-shopper/shop lifter.Â Â Make sure that the CCTV and Convex mirrors are monitored. Make sure that there is always a â€œMeet and Greet Booksellerâ€ at the door.Â Banking must be locked in the safe at night and banked daily.
Admin and Control â€“ Daily cash ups, credit card cross checked and banking done daily.
Knowledge Management â€“ All staff must be made aware of weekly bestseller report.Â New book submissions from all publishers must be circulated amongst the staff.
Selling â€“Â Ensure that every staff member and process in store focuses on making sales.Â Ensure that there is a culture of hand selling, up selling, cross selling Â and relationship building to ensure repeat business.
Qualifications required for this role:
A Â minimum of a matric and aÂ passion for books.
Preferably 2 yearsâ€™ experience in retail or a sales environment.
A diploma or degree would be an advantage
The successfulÂ applicant will have the following attributes:
- Neat and well presented
- Preferable fully bilingual
- Above average communication skills
- Positive and friendly attitude
- Knowledge of books
- High level of computer literacy
- Work well under pressure
- Sales ability
- Leadership potential
- Good follow through and commitment
- Adaptable and flexible
- Merchandising experience
- Proactive and initiative
- Prepared to work retail hours
Applications and CVâ€™s should be addressed to Â Â Jenny Strong- firstname.lastname@example.org
With â€œ â€¦â€¦â€¦â€¦â€¦ SUPERVISORâ€ stated in the subject heading
NB: Â Only successful candidates will be interviewed.Â If you have not heard fromÂ us after the closing date please regards your application as unsuccessful
Preference will be given to candidates who will add to the diversity of our organization.